---
title: "Process a Medicare claim at checkout"
description: "Add the client's Medicare card and referral, then take the full fee. Medicare pays the rebate to the client."
url: https://support.halth.com/en/articles/13711504-process-a-medicare-claim-at-checkout
collection: "Medicare and DVA"
updated: 2026-11-04
language: en
---

# Process a Medicare claim at checkout

Add the client's Medicare card and referral, then take the full fee. Medicare pays the rebate to the client.

## Before you start

-   The provider is registered for Medicare. See [Register for Medicare and DVA claiming](https://support.halth.com/en/articles/13711501.md).
    
-   **A referral is required** for every Medicare claim.
    
-   **Clients under 14 need a claimant**, usually a parent or guardian. Checkout shows **Claimant needed** until you add one.
    
-   Medicare can't use **Claim only**. The client always pays the full fee by card, and Medicare pays the rebate into their bank account.
    

## Process the claim

![Checkout for a $198 consultation, showing the Add funding option and the Complete transaction button.](https://staticfiles.gleap.io/ghelparticle/REdoYXi9bi2Ly7FE1ua0bgVVE6DSXX98Ep1FdbWGa06GfUQfFBtCoivmDFkaBmIuQvuhF9LIt5G.png)

1.  Open checkout for the booking you want to claim.
    
2.  Select **Add funding**, then **Medicare**.
    
3.  Select a saved Medicare card or add a new one, then select **Done**.
    

![The Medicare Card panel with a saved card, an Add new card option and a Done button.](https://staticfiles.gleap.io/ghelparticle/lAaRaRmzjabYHchdK6Hp6xqBQi2m75n2M99UpUo0IcQDmUx0Rjs62OUht81CsR3JZ3kimVBrCB4.png)

4.  Select **Add referring provider**.
    
5.  Select a saved referral, or select **Add Client Referral** to add a new one. Then select **Done**.
    

![Checkout asking for a referring provider.](https://staticfiles.gleap.io/ghelparticle/26CuRrUAPfpiz7mg9u14ie304QxqVUZkeUc2xvzIFcZ5tELjyf7cCJ9JjHXdRk7vDm94FP4nQBk.png)

![The Client referrals screen with a saved referral selected and an Add Client Referral option.](https://staticfiles.gleap.io/ghelparticle/EUlT0xCbeyPNv9bnKJmTidLjStFCsP7m5VnTCPW5M6BZlplRDJdp7UU4kTwHNV90DgKPAacKouy.png)

6.  If the client is under 14, add the claimant's Medicare details.
    
7.  Check the details. The total stays at the full fee, and the expected Medicare rebate is shown alongside it.
    
8.  Select **Complete transaction**.
    

![Checkout with Medicare details, a card charge for the full fee and the Complete transaction button.](https://staticfiles.gleap.io/ghelparticle/45czicvTL7nvE62T3WWpSqV1eVwkQRUEO8P3sv8JdiVWhAzhTrTd5qUOgYZ1vHthd2JSsRq7OSY.png)

9.  Send the receipt to the client by email or phone number.
    

Medicare pays the rebate into the client's bank account. This can take up to 5 business days.

## Troubleshooting

![Checkout showing a Medicare invalid item code warning.](https://staticfiles.gleap.io/ghelparticle/16fyOAx8FuaMRx6VUk3ZjQCdTyskZ6M3W5nOSDRIFYTmFNT9swwOc1E9XgVF9WjzVuvtB86BLC5.png)

**Seeing an invalid item code error?** The appointment type isn't eligible for a Medicare claim. Open the appointment, select the appointment type in the top-left corner, and choose a Medicare appointment type.

**Why doesn't the rebate change the total?** The client pays the full fee upfront. Medicare pays the rebate directly to the client, not to your practice.

**Need to reverse a claim?** HaltH can only reverse a Medicare claim on the same day it was made. After that, contact Services Australia.

[

Medicare with HaltH Tap: how payments and rebates work

When you claim Medicare, the client pays the full fee and Medicare pays the rebate back to them directly. Here's how to do it in the HaltH app.

](https://support.halth.com/en/articles/13711538.md)