---
title: "Why is GST showing on my service prices?"
description: "HaltH doesn't add GST to your services. Prices and GST come from your practice management software. Here's how to fix it in Nookal and Cliniko."
url: https://support.halth.com/en/articles/13711505-why-is-gst-showing-on-my-service-prices
collection: "Troubleshooting"
updated: 2026-11-04
language: en
---

# Why is GST showing on my service prices?

HaltH doesn't add GST to your services. Prices and GST come from your practice management software. Here's how to fix it in Nookal and Cliniko.

HaltH doesn't add GST to your services. Your services, prices and GST settings sync from your practice management software (PMS). If GST shows on a service in HaltH, it's because the service or billable item is set to include GST in your PMS. Change it there and HaltH picks up the change.

The only GST HaltH charges is on its own fee, which appears in your payout details as **Fee includes GST**.

![A service in the HaltH checkout showing GST included in the price](https://staticfiles.gleap.io/attachments/20260526235524_7134.jpg)

## 1\. Find the service in your PMS

Open your PMS and find the service or billable item that's showing GST. Every PMS lets you set GST per item. The steps for Nookal and Cliniko are below.

![The services list in a practice management system](https://staticfiles.gleap.io/attachments/20260526235524_1126.jpg)

## 2\. Remove GST in Nookal

1.  Go to **Setup** → **Services**.
    
2.  Open the service that includes GST.
    
3.  Deselect **GST** and save.
    

![The GST setting on a service in Nookal](https://staticfiles.gleap.io/attachments/20260526235524_7680.jpg)

## 3\. Remove GST in Cliniko

1.  Go to **Settings** → **Billable items**.
    
2.  Open the billable item you want to change.
    
3.  Set the tax option to **N/A** (no tax) and save.
    

![The tax setting on a billable item in Cliniko](https://staticfiles.gleap.io/attachments/20260526235524_5098.jpg)

## 4\. Check HaltH

Go back to HaltH and give the change a little time to sync. Then reopen the checkout for the booking. The price should no longer include GST.

## Troubleshooting

-   **GST still shows on an existing booking.** The booking may have been created before you changed the item. Update the item on the booking in your PMS, or change the price in the checkout.
    
-   **Not sure whether a service should include GST?** Check with your accountant. Most health services are GST-free, but some products and services aren't.
    

## Related

[Step 3: Connect your PMS](https://support.halth.com/en/articles/13711523.md)