---
title: "Fix \"location has not been associated with the business\""
description: "Why you can't take payments at a location, and how to connect it to your business in a minute."
url: https://support.halth.com/en/articles/13711507-fix-location-has-not-been-associated-with-the-business
collection: "Troubleshooting"
updated: 2026-11-03
language: en
---

# Fix "location has not been associated with the business"

Why you can't take payments at a location, and how to connect it to your business in a minute.

If checkout shows one of these messages, the location the booking belongs to isn't connected to a business in HaltH yet:

-   **The location has not been associated with the business. Please complete payments onboarding for this location.**
    
-   **Payments aren't available — \[location\] isn't linked to a business.**
    

Going through payments onboarding again won't fix it. The location itself needs to be connected.

## Why this happens

Payments are attributed to a business (its ABN, GST and payout account). Each location from your practice software has to be linked to one. A location stays unlinked if it wasn't ticked on the **Select your locations** screen when you connected your PMS, or if it was added to your PMS later.

## Connect the location

You need to be an organisation owner to do this.

1.  Go to **Settings** and open the **Business** tab.
    
2.  Scroll to **Locations**. A connected location shows **Booking link** and **Edit**. An unlinked one shows **Connect**.
    
3.  Select **Connect** next to the location.
    
4.  Choose **Connect to \[your business\]** to add it to your existing business. If this location trades under a different ABN, choose **Create a new business** instead.
    
5.  Read the tax and reporting notice. Payments at this location will be attributed to that business, including GST. Then select **Confirm** (or **Create & connect**).
    

![Locations list in Settings with a Connect button next to an unlinked location](https://staticfiles.gleap.io/attachments/20260527040246_5903.jpg)

The location now shows **Booking link** and **Edit**, and you can take payments there straight away. Reopen the booking and go back to checkout.

## Still seeing the message?

-   If the **Connect** button is greyed out, the location is already connected to another business in your organisation. Check that the booking is in the right location.
    
-   If checkout says **Payments setup for \[location\] isn't finished yet**, select **Setup** and finish payments onboarding for that business. See [Setting up payments](https://support.halth.com/en/articles/13711522-setting-up-payments.md).
    
-   Don't see the location at all? It's managed in your practice software. Check it exists there and that your PMS is syncing.
    

Still stuck? Message us from the chat bubble and include the location name.