When processing a PHI claim, you may see an error. Telling you to enable location and grant access in your browser, which may appear to work, but the setting keeps reverting. There are two things to check that could fix the problem.
Fix 1 — Check your computer's location settings
Mac
Open System Settings.
Go to Privacy & Security, then click Location Services.
Scroll down to find Google Chrome and make sure the toggle is turned on.
Windows
Open Settings and go to Privacy & security.
Click Location.
Make sure location access is turned on, then scroll down and ensure Google Chrome is allowed.
Fix 2 — Check Chrome's site settings
If your computer's location settings are correct but the issue persists, Chrome may have permanently blocked the site.
Open Chrome and click the three dots in the top-right corner.
Go to Settings → Privacy and security → Site settings.
Under Permissions, click Location.
Select Sites can ask for your location.
Under Not allowed to see your location, check if the Halth website is listed. If it is, click the trash icon to remove the block.
Refresh the page and try enabling location again.
If None of these options worked feel free to let our team know who will look into it for you!