When processing a PHI claim, you may see an error. Telling you to enable location and grant access in your browser, which may appear to work, but the setting keeps reverting. There are two things to check that could fix the problem.
Open System Settings.
Go to Privacy & Security, then click Location Services.
Scroll down to find Google Chrome and make sure the toggle is turned on.
Open Settings and go to Privacy & security.
Click Location.
Make sure location access is turned on, then scroll down and ensure Google Chrome is allowed.
If your computer's location settings are correct but the issue persists, Chrome may have permanently blocked the site.
Open Chrome and click the three dots in the top-right corner.
Go to Settings → Privacy and security → Site settings.
Under Permissions, click Location.
Select Sites can ask for your location.
Under Not allowed to see your location, check if the Halth website is listed. If it is, click the trash icon to remove the block.
Refresh the page and try enabling location again.
If None of these options worked feel free to let our team know who will look into it for you!
