Explaining HaltH to your clients

This guide is for practice staff. It explains what HaltH Wallet does for your clients, so you can answer their questions at the desk, on the phone or when they get an invite.

HaltH Wallet in one sentence

HaltH Wallet is a secure account where clients save their card and health fund once, so booking, paying and claiming are quicker at every visit.

What's in it for your clients

• Save their details once. Their payment card and health fund card are stored in their Wallet, so they don't need to bring or read out their cards every time.

• See their rebate before they pay. When they book online, they can see an estimate of their health fund rebate and what's left to pay.

• Only pay the gap. The claim goes to their health fund at checkout, so they pay just the difference instead of paying in full and claiming later.

• Digital receipts. Receipts are sent to them after each payment, so there's no paper to keep.

• Bookings in one place. They can see and manage their bookings with your practice, and book again with their details already filled in.

The confirmation code

For health fund claims, and the first time you take a payment from a client, HaltH texts them a 4-digit confirmation code. They read it out or show it to you, and you enter it at checkout. This is how they approve the claim or payment.

Let clients know to keep their phone handy at checkout. If the gap changes from what they saw when they booked, they'll get a code to approve the new amount too.

What to say

Here are a few ways to put it. Use whatever suits your practice.

• On the phone or when booking: "We use HaltH for payments and health fund claims. You'll get a text before your visit. If you add your card and health fund, you'll only pay the gap on the day."

• At the desk: "I'll send a code to your phone to approve the claim. Once that's done, you just pay the gap, and your receipt is sent to you."

• If they got an invite: "That's from us. It sets up your HaltH Wallet so your details are ready next time you come in."

Common questions from clients

Do I have to join?
No. You can still take payment as usual. Joining just makes each visit quicker.

Why did I get a text or email from HaltH?
Your practice sent it, to help you set up your Wallet before your appointment. Clients who already have a Wallet don't get these invites.

Can I control the messages I get?
Yes. Clients can manage their notification preferences in their HaltH account.

Help clients get set up

Turn on auto-invite so clients get a link before their appointment, or share your join link any time. For posters and social posts that explain HaltH, see Connections → Marketing resources.

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