--- title: "Booking emails and texts: what's sent and when" description: "The emails and SMS HaltH sends your clients and providers around a booking, when they go out, and how to switch them on or off." url: https://support.halth.com/en/articles/13711545-booking-emails-and-texts-what-s-sent-and-when collection: "Bookings and your website" updated: 2026-11-04 language: en --- # Booking emails and texts: what's sent and when The emails and SMS HaltH sends your clients and providers around a booking, when they go out, and how to switch them on or off. HaltH sends your clients a few messages around each booking and payment. This guide lists what goes out, when it's sent, and which ones you can switch on or off. ## At a glance

Message	When it's sent	How
Booking confirmation	When the client makes a booking	Email
Booking reminder	24 hours before the appointment	Email
Booking cancellation	When a booking is cancelled	Email
HaltH Wallet invite	24 hours before the appointment, if auto-invite is on and the client doesn't have a HaltH Wallet yet	Email and SMS
Confirmation code	Straight away, when checkout needs the client to confirm a payment or claim	SMS
Receipt	After a payment is completed	Digital receipt
Refund receipt	After a payment is refunded	Email and SMS

## Booking confirmations, reminders and cancellations These three emails are controlled by one setting. To check it: 1. Select **Bookings** in the menu on the left, then **Settings** (top right). 2. Open **Notifications**. 3. Turn **Booking notifications for clients** on or off, then select **Save**. When it's on, clients get an email to confirm a HaltH booking, a reminder 24 hours before the appointment, and an email if the booking is cancelled. The same section has **Booking notifications for providers**. Turn it on to email your providers when a client creates or cancels a booking. > **Tip:** if your practice software already sends confirmations and reminders, leave client notifications off so clients don't get two of each. ## HaltH Wallet invites With auto-invite on, HaltH sends an email and an SMS 24 hours before the appointment, inviting the client to add their card and health fund to HaltH Wallet. Only clients who don't have a HaltH Wallet yet are invited. You manage this in **Connections → Client invites**. [Invite clients to HaltH Wallet](https://support.halth.com/en/articles/13711533.md) ## Confirmation codes Some payments need the client's OK. When that happens, checkout shows **Confirmation code sent to client** and HaltH texts a 4-digit code to the client's mobile straight away. Enter the code in checkout to finish. A code is needed: - for private health fund claims - for the first payment from a client - when the gap amount has changed from the original booking. ## Receipts When a payment is completed, the client gets a digital receipt. If you refund a payment, the client gets an email and SMS to let them know. ## See what's been sent to a client 1. Select **Clients** and open the client's profile. 2. Select the **Notifications** tab. You'll see each message with its type, recipient and sent date. Use the **All communications** filter to show one type, such as **Booking reminder 24h** or **Client invite link**. ## Can clients turn messages off? Yes. Clients with a HaltH Wallet can manage their own notification preferences in their account, including booking confirmations, reminders and receipts. ## Next [ Invite clients to HaltH Wallet Turn on auto-invite or share a join link so clients set up HaltH Wallet before they arrive. ](https://support.halth.com/en/articles/13711533.md)