---
title: "Provider not approved or not found for a fund or location"
description: "Why a claim says the provider isn't approved or isn't recognised, and how to check a provider's registration for each fund and location."
url: https://support.halth.com/en/articles/13711557-provider-not-approved-or-not-found-for-a-fund-or-location
collection: "Troubleshooting"
updated: 2026-11-04
language: en
---

# Provider not approved or not found for a fund or location

Why a claim says the provider isn't approved or isn't recognised, and how to check a provider's registration for each fund and location.

Health funds, Medicare and DVA approve providers **per provider and per location**. If a claim says the provider isn't approved or isn't recognised, the provider usually isn't registered yet for that fund at the location the booking is at.

A provider can be approved at one location and still pending at another. For example, a physio approved at your city clinic can't claim at your new suburban clinic until that location is approved too.

## How long approval takes

-   **Private health funds**: usually 1 to 2 business days.
    
-   **Medicare and DVA**: registered with Services Australia, within 5 business days.
    

## 1\. Open the provider's funding

1.  Go to **Settings → Team**.
    
2.  Select the provider.
    
3.  Scroll to **Your Funding**.
    

## 2\. Check the registration for the location

Use the location filter to show **All** locations or just the one the booking is at. Each registration shows its status:

-   **Active**: approved. The provider can claim from this fund at this location.
    
-   **Pending**: submitted and waiting for approval. Claims won't go through yet.
    

If there's no registration for the fund and location, select **Add registration** and add it.

## 3\. Check the details

If the registration is active but claims still fail, check the provider number for that location matches what the fund has on record.

## Troubleshooting

-   **Still pending after the usual time.** Chat with HaltH support and tell us the provider, location and fund.
    
-   **You need to see the client before approval.** Take full payment. The client can claim directly with their fund or Medicare using their receipt.
    

## Related

-   [Step 2: Add your providers](https://support.halth.com/en/articles/13711527.md)
    
-   [Claim response code reference](https://support.halth.com/en/articles/13711517.md)