HaltH only needs your location when you make a private health claim. Health funds require claims to be made from the practice where the client was treated, so HaltH sends your device's location with each private health claim. Medicare, DVA and card payments don't need it.
If location is off, the checkout shows Location required to process funding and you can't submit the claim.
When you add private health funding, the checkout shows a location toggle. Turn it on, and when your browser asks, choose Allow while visiting this site (or Allow in Safari).
If you previously blocked location, the browser won't ask again and the checkout shows a link to this article. Follow the steps for your browser below.
Paste chrome://settings/content/location into a new tab, or go to the three-dot menu → Settings → Privacy and security → Site settings → Location.
Under Default behaviour, select Sites can ask for your location.
Under Not allowed to see your location, if business.halth.com is listed, select the bin icon to remove it.
Reload HaltH and allow location when asked.
With business.halth.com open, select Safari → Settings → Websites → Location.
Set business.halth.com to Allow (or Ask).
Reload the page.
Go to the three-dot menu → Settings → Cookies and site permissions → Location.
Turn on Ask before accessing and remove business.halth.com from the Block list if it's there.
Reload HaltH and allow location when asked.
Open the Settings app → Privacy & Security → Location Services and make sure it's on.
In the same list, tap Safari Websites or Chrome (or the HaltH app) and choose While Using the App.
Go back to HaltH and allow location when asked.
In Chrome, tap the three-dot menu → Settings → Site settings → Location and turn it on.
Open business.halth.com and allow location when asked.
If you've allowed location in the browser but the setting keeps switching back, your computer may be blocking the browser.
Mac: open System Settings → Privacy & Security → Location Services. Make sure it's on, and that your browser (for example Google Chrome) is turned on in the list.
Windows: open Settings → Privacy & security → Location. Make sure location access is on and your browser is allowed.
Then quit and reopen your browser and try again.
The browser never asks for location. It's been blocked for this site. Remove business.halth.com from the blocked list (step 2), then reload.
Location keeps turning off. Check your computer's settings (step 3). A work-managed computer may have location blocked by your IT provider.
Still stuck? Try another browser, or chat with HaltH support.
Go back and finish the claim: Make a private health claim at checkout.
