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Guide to Processing Client Transactions

Easy to understand guide to processing a clients transations

How to Process a Booking and Complete Funding Confirmation

1. Open the booking you want to process 0:00

  • Start on the homepage.

  • Find the booking you want to process.

  • Click the booking to open it. 

2. Verify the booking details 0:12

  • Check that the provider is correct.

  • Confirm the client details are correct.

  • Move on to review the funding details.

3. Add the client’s health funding card 0:24

  • Choose Add new card or use a saved card if one already exists.

  • Select the relevant health fund.

  • Enter the required card details.

  • Click Done to save the funding method.

4. Review the real-time funding lookup 0:39

  • Check the real-time funding lookup section.

  • Confirm the codes, pricing, and items are correct.

  • Apply any discounts if needed.

  • Make sure a valid payment method is selected or added.

5. Confirm funding with the client 0:59

  • If needed, add a new payment card and click Done.

  • Click Confirm funding with client.

  • This sends a code to the client for verification.

6. Enter the client’s verification code 1:08

  • Ask the client to read the code back to you.

  • Type the code into the system.

  • Submit it to complete verification.

7. Finish the transaction and download the invoice 1:12

  • Once the code is accepted, the transaction is complete.

  • Download the invoice.

  • The booking processing flow is now fully finished.

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