When you attempt to process a transaction that requires 2FA, the client will automatically receive a verification code by SMS or email.
Ask the client to read or show you the code.
Enter the code into the HaltH checkout flow to complete the transaction.
Once verified, the payment or claim will process as normal.
You’ll be prompted for a 2FA code when:
The client is using a saved payment method at your business for the first time
If they’ve saved a card with HaltH but haven’t booked with your business before, verification is required.
The transaction amount has increased from the original booking
For example, if a session runs longer or includes additional services.
A private health insurance claim is being made
Any transaction involving health funding (e.g. private health claims) must be verified.
You won’t be prompted for a 2FA code when the total charge is equal, or less than the amount the service was originally booked for, and:
Health funding isn’t involved
Standard out-of-pocket payments don’t need verification.
The client booked through the HaltH booking flow and the charge matches the booking
If the transaction amount hasn’t changed, no 2FA code is needed.
The client has previously transacted with your business through HaltH
Returning clients are automatically recognised.
You’re charging a cancellation fee
If the client booked through HaltH or has previously transacted via HaltH, 2FA won’t be required for cancellation charges.
If a client asks why they received a code, let them know it’s a security step to confirm their payment or claim.
They simply need to share the code with you so you can enter it - once confirmed, the transaction will proceed instantly.
