If you see Please try again later when you submit a Medicare claim, the claim couldn't be sent at that moment. This is usually a temporary problem with the connection or with Medicare's systems, not with the claim details.
1. Check whether the claim went through
Before you resubmit, go to Transactions and find the transaction. If the Medicare claim is already there and hasn't failed, don't submit it again, or you may create a duplicate.
2. Wait a few minutes and try again
Check your internet connection.
Refresh the page, or close and reopen the HaltH app.
Reopen the checkout and submit the claim again.
3. Check the claim details
If it still won't go through, make sure the Medicare card details, referral and item codes are complete and correct.
Troubleshooting
The claim is stuck waiting for review. If a Medicare claim has been under review for more than an hour, HaltH treats it as failed and lets you submit it again.
It keeps happening. Chat with HaltH support and tell us the client, the appointment date and roughly when you tried.